Resolution XVI approved the proposal by Monterrey Security Consultants, Inc. pertaining to Oak Lawn Police Department civilian / guest services. In effect, the Village will pay Monterrey Security to staff the front desk at the Police Department.
According to a memo written by Chief of Police Michael Murray, “…after careful consideration of the candidate companies interested in staffing our Front Desk position, we have decided that Monterrey Security will be able to fulfill the needs at the lowest cost and is our selection.”
When asked if there would be any loss of jobs, Village Manager Larry Deetjen said, “We have not filled positions in the course of the last two years. As we have not filled other non-sworn in the area of law enforcement and public works. And… Yes.”
Trustee Terry Vorderer (District 4) remarked, “I had a long discussion with the Chief on this issue, and I had some concerns. But I walked away from that discussion feeling very very good for this Village and for this Police Department. This outsourcing company is aggressively trying to recruit retired police officers, including our own retired guys, to fill that front desk position.”
Deetjen later said, “It’s the cost of providing government services. And the mission of this Board is to reduce that cost, or at least to stem the percentage of the increase over time.”
Trustee Streit (District 3) asked for clarification about that. “[Trustee Vorderer] said that we’re going to save a lot by hiring a retired police officer. Now, the civilian is $19.25 an hour, but a retired law enforcement is $28.50.”
In the past, the Village has been criticized for outsourcing other services, such as rental housing inspection and, most infamously, 911 Emergency Dispatch. A common complaint with the 911 Dispatch service after being outsourced is that the dispatchers are not familiar with the streets in the area.
In reference to that topic, Trustee Vorderer said, “I don’t know how important it is when you’re working the front desk to know every street. Certainly the more knowledge you have, the better employee you make. But they don’t handle dispatch, and they’re not handling calls, and they’re not responding to calls. So knowing every street wouldn’t be a real big criteria for these positions.”
Trustee Streit asked for assurances that the outsourced employee would be a retired officer with experience in the area. No assurances were offered.
When asked about Trustee Vorderer’s statements, Trustee Streit said, “That employee is the main point of interaction between our Police Department and our residents. When you outsource our employees, you lose that interaction, you lose that knowledge. How does this improve the service we provide our residents?”