Oak Lawn resident Stephanie Fordice recently noticed that the Village of Oak Lawn’s official Facebook Page had advertised an event for one of the many churches in Oak Lawn but failed to post an Everbridge alert for a recent robbery at an Oak Lawn Subway restaurant.
She then posted a comment on the Facebook page stating, “So this can be posted but no notification or Everbridge for the armed robbery at Subway on Cicero…” The village then posted a response to the comment, noting that the use of Everbridge alerts was discussed at a recent village board meeting and directing Ms. Fordice to the video of the meeting.
The Village’s Facebook page administrator then explained that Facebook and Everbridge are not “linked”.
Fordice responded letting the village know that she was disgusted by its failure to answer the original complaint that Everbridge alerts were not sent out when a Subway Restaurant on Cicero Avenue was recently victimized by an armed robbery.
The public communication between Fordice, a resident who has complained about the village’s 911 dispatchers response to an emergency for her own family, and the Facebook administrator also revealed that the page is operated by a “part time intern”.
Fordice is an administrator of a public school district Facebook page and she told the Oak Lawn Leaf she is very familiar with how Facebook operates. She described the village’s response as condescending rude, unprofessional and sad.
She also took issue with the village’s commitment to having a “strong community presence” on Facebook noting that the use of a part time intern to monitor a site that operates 24/7 was “funny”. Fordice is not the only resident to complain about the lack of Everbridge Alerts for major crimes in the last few weeks. It took three days for the village to issue any crime alert when Meatheads was robbed at gunpoint and then two other establishments were hit days later in armed robberies.